Last updated: 4 September 2026

Thirty days, no reason required. If the piece is not right, send it back.

The window

You have 30 days from the day the parcel is delivered to start a return. The piece has to come back unused, in the condition it arrived, with the dust bag and the authenticity card in the box.

Made-to-order and monogrammed pieces are excluded. They are cut for one person and cannot be resold. The product page says so before you add the piece to the bag.

Your statutory right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you have a legal right to withdraw from a distance purchase within 14 days of receiving it, without giving a reason. Our 30-day window is offered on top of that right and does not replace or reduce it. To use the statutory right you may use the returns portal below, or simply send us a clear statement to contact@varellune.com.

How to start a return

Open the returns portal with your order number and the email you used at checkout. Pick the piece, pick a reason, and the label is issued straight away. There is no email exchange and no approval step in the middle.

If the portal will not open your order, write to contact@varellune.com with the order number and we will issue the label by hand.

Who pays for the return

• Europe and the United States — we pay. The label is free.
• Everywhere else — the return label costs $18 and is deducted from your refund.
• Damaged, faulty or not what you ordered — the return is free everywhere and nothing is deducted, wherever you are.

When the money is back

We refund within five working days of the parcel reaching the workshop, to the original payment method. Your bank then takes its own two to ten days to show it. You get an email the moment the refund leaves our side, so you know which clock is running.

Refunds include what you paid for the piece and the duties and import taxes charged at checkout on it. Where a return label fee applies, it is deducted as described above.

Exchanges

The faster route is to order the piece you want now and return the first one — stock moves quickly and a held exchange often loses the colour you were after. If the piece you want is low in stock, write to us and we will reserve it for seven days while the return travels.

If something arrives damaged or wrong

Write to contact@varellune.com with your order number and a photograph. We replace it, repair it or refund it in full, at your choice, and we cover the shipping both ways wherever you are. Nothing in this section affects your legal rights, which remain intact.

Cancelling before dispatch

While the order still reads Preparing in your account, write to us and we will cancel it and refund you in full before it leaves.

Questions

Anything about a return, a refund or an exchange: contact@varellune.com, with your order number. We answer within 24 hours, Monday to Friday.